We are proud of our "Raymond Culture," which is a collection of principles that sets the stage for how we operate. From developing buildings to serving our guests, our culture drives us every day. We believe our commitment to the Raymond Culture is what makes our business unique and creates the power of a winning team.
It is remarkable what can be accomplished when everyone feels “If it is going to be, it’s up to me!” We act in a way that encourages all teammates to communicate openly, be proactive, take ownership, resolve conflict, and celebrate success.
Working together can be summed up in 2 words: collaboration and teamwork. We work together to find the best solution for an issue, and everyone is expected to be part of the discussion and contribute their best.
We serve our guests by offering an unconditional satisfaction guarantee. If a guest is not satisfied with their stay, we do not expect them to pay. This is our “100% Satisfaction Guarantee” that motivates all teammates to ensure that our guests have a great stay.
We lead by example; by working side-by-side and doing what it takes to get the job done. We “walk the talk,” and don’t take short cuts, inspiring our teammates through our actions and words.
We respect ourselves and respect others. This translates to treating everyone equally, accepting others without judgment and valuing their unique backgrounds and talents. People who respect each other, trust and support each other.